The original story was reported in an update.
STAPLES STORY:
I happen to buy most of my computer equipment from Staples and so does the ISC.
Last year in Moline our trusty old HP printer died and Larry Fisher and Gary Baughman went to Staples in Quad Cities and bought a new HP 8500a.
This year the beautiful HP 8500A they bought died on us during this critical week here in Midland.
Gary Baughman and Jim Volk went today to the local Staples to explain the critical situation to the manager.
Imagine our shock when he said if we could produce the original warranty, he would give us $50.00 off of a new printer!
I for one, and Ken Hackmeister, Larry Fisher, Gary Baughman, and others are of a mind to stop buying anything at Staples.
We are still trying to fix the HP and Jim Volk and some of his other assistants have been trying to get us a replacement printer.
I am sure that once the HP is back in Iowa, Gary will probably get great service from HP and get it fixed but our problem is now and we are very
dissapointed with Staples and wanted to share that information.
An Update on the Staples Story:
We resolved the HP printer problem through a combination of diagnostics to clean and align the print heads and by purchasing a new USB printer cable.
We bought it from Office Max, not far from Staples and a much friendlier company.
Al Doran
www.alsfastball.com
